Benefits Of B2B Marketplace

B2B is business-to-business operation wherein a company sells all its goods and services to other companies. Thus, B2B is a term which records market transactions between different companies. In the B2B market place, a company forms a relationship with re-sellers, suppliers and distributors. The entire volume of B2B transactions is more than B2C transactions. B2B as a sector is growing rapidly. It offers a number of benefits to the companies which deal in this market place. Listed below are some benefits offered by a B2B marketplace:

  • One key benefit of the B2B market is great predictability and stability. In this market place, sellers secure a relationship with the buyers beforehand. This relationship is usually contract based and thus, lasts for longer.
  • Once you establish a relationship with the buyer and prove that you will be able to supply them with the best products and services, you can continue to have a longer relationship with them.
  • In the B2B market, the potential buyers are lower than the consumer market. You have the benefit of directly selling to businesses. Companies which manufacture specific parts and components which are used in some industries, then these companies’ benefits the most with a B2B marketplace.

Apart from the above listed benefits, the B2B marketplace also offers a number of benefits to new startups or SMEs (small and medium enterprises). This market place helps these industries to get a global exposure. Small and new setups in the B2B marketplace benefit a lot as in this market; they are able to compete with large companies.

  • When SMEs adapt B2B in business transactions, they are able to improve their communication with different sellers and buyers present in the market. This helps these enterprises to get new business opportunities locally and globally. With this marketplace, they also have the ability to enter the international market with ease.
  • B2B marketplace allows SMEs to use their technology as a competitive advantage in the market. In this marketplace, small setups can use different strategies, advertise their brand name and get all the benefits which large companies enjoy.
  • Also, this marketplace gives a great opportunity to SMEs for gaining a lot of experience with different companies all across the globe.

So, B2B markets help startups and SMEs to achieve a great position in the marketplace in some time.

ExportersIndia.com – Blogs Release June 2014

Importance of Customer Feedback Form in Your Website
Feedback, positive or negative, in the form of appreciation or criticism, is stimulus for improvement. To put in plain words, it’s the harsh tone, the rough words of our teachers, at most of the times, that make us study hard to get respectable marks; it’s the dad’s words of praise that encourage us to work even harder and improve one particular aspect in a game and so on. It is a natural process, we often take our own voice for granted but when the same words strike the eardrums from some different person. [...]

Traits of Reliable Freight Forwarders
Freight forwarding is a very technical and a way too demanding job. This job is apt for someone who has great network, extensive experience and comprehensive knowledge of international trade, transport, export, customs and global marketing functions. When you are selecting a Freight Forwarder there are a number of questions that need to be answered first. For example, is the company big enough for logistics management of large scale will it be possible to track real time visibility of the shipment, is the company a custom broker. [...]

Assessing The Right Location For Your Small Scale Business
Choosing a business location is perhaps the most crucial decision for a person starting up with a venture. It requires ample research and precise planning. The planning involves various factors like assessing the supply chain, looking at demographics, calculating the budget, gauging the competition and much more. There are some easy tips to help you choose the right location for your small business. The amateurs in this field usually look for a location that would give them the utmost publicity for their small business. [...]

Resolve Problems Quickly For Customer Satisfaction
In its company profile, every business claims of achieving the highest standards of customer satisfaction. It’s an important indicator of how a business serves its customers and one of the dictating factors in the success of any company. Customer satisfaction is achieved by offering quality products and services, in the time and budget that are in accord with the buyers’ requirements. However, there are times when the situations get more demanding. Resolving the problems promptly and as per the customers. [...]

Resolve Problems Quickly For Customer Satisfaction

Resolve-Problems-Quickly-For-Customer-Satisfaction-EIIn its company profile, every business claims of achieving the highest standards of customer satisfaction. It’s an important indicator of how a business serves its customers and one of the dictating factors in the success of any company. Customer satisfaction is achieved by offering quality products and services, in the time and budget that are in accord with the buyers’ requirements. However, there are times when the situations get more demanding. For example, if the customers’ are not happy with a particular product or service and complain about it, the company must be active and should take up issue immediately. Resolving the problems promptly and as per the customers’ demand is the key to achieving highest order of customer satisfaction.

Customers’ issues can be resolved quickly only when they are directed from the right channels to the right authority. In plain words, any business should set up multiple channels for gathering customers’ feedback and reviews. Exportersindia.com, one of India’s leading B2B portals, is a very good example. The portal collects the reviews and feedbacks of its clients through several dedicated platforms. It has set up online forum where clients can post and share Exportersindia.com reviews. In this way, the company maintains a smooth, uncongested platform for connecting with its valued clients.

Gathering the clients’ complaints is the first step and should be followed by appropriate action. Problems can be addressed quickly and efficiently if the users’ requirements are properly understood. That calls for bridging the communication gap and thus again the same platform where reviews are posted proves useful. With an analysis of what exactly is the expectation from a product/service, the right changes can be made and customer satisfaction can be achieved.

Several studies and researches have shown a positive correlation between customer retention and customer satisfaction. If your clients are happy, you are more likely to retain them lest they will be looking for another alternative where they can get better offering. It is not only giving good results but also about providing them quickly. There is no point making a client wait for a month before addressing his/her issues. This time gap may be difference between satisfaction and dissatisfaction.

The bottom line is, customer is the king and must be treated like one. Absolutely no delay in problem solving is just what the doctor orders, when client gets a little skeptical. If done in the right manner, this may well be the difference between retaining a customer and letting him go.

Assessing The Right Location For Your Small Scale Business

Assessing-The-Right-Location-For-Your-Small-Scale-Business-eiChoosing a business location is perhaps the most crucial decision for a person starting up with a venture. It requires ample research and precise planning. The planning involves various factors like assessing the supply chain, looking at demographics, calculating the budget, gauging the competition and much more. There are some easy tips to help you choose the right location for your small business:

Assessing the needs
The amateurs in this field usually look for a location that would give them the utmost publicity for their small business. Perhaps, that is not the only thing that one should consider. There are various other factors which needs to be considered like Brand image, Proximity to suppliers, safety level etc.

Is the Location well reputed or not
You need to find out does your prospect location have good reputation or not as it will have a direct impact on the brand image of your business. It’s highly essential to ascertain this factor as the ambiance of the location will mark your business’s image.

Strata of Competition
At the time of research work you need to find out the level of competition prevailing in the area. Is the market already flooded with the same kind of business as yours or do the businesses in that particular location work as a complement for your business?

Is it budget friendly?
Assessing the budget prior to starting up of the business is the most important thing. The upfront cost of the monthly rent for the location should not be the only thing that keeps bothering you as it will hamper your outputs. There are other financial considerations as well that needs to be taken care of like:
Renovation Cost: You must check whether you can run your business with minimal to no renovation and upgrades or not.

Taxes: There are different taxes for different cities, therefore you should check out the state where your business would be located. Keep yourself informed about the income and sales tax under your state.

Running a small business is not so much of a deal in today’s time but taking care of the above mentioned points is highly significant as it will help in assessing the right location for your small business.

Traits of Reliable Freight Forwarders

Traits-of-Reliable-Freight-Forwarders-EIFreight forwarding is a very technical and a way too demanding job. This job is apt for someone who has great network, extensive experience and comprehensive knowledge of international trade, transport, export, customs and global marketing functions. When you are selecting a Freight Forwarder there are a number of questions that need to be answered first. For example, is the company big enough for logistics management of large scale, will it be possible to track real time visibility of the shipment, is the company a custom broker also and many more. You need to choose a freight forwarder that can fulfill all these criteria in the most cost-efficient way.

Traits that you should look for in a Freight Forwarder

  • The agent should be quick enough in delivering the consignments safely at the appointed time to its destination port.
  • The forwarder must be inexpensive. It is not wise to hire someone who charges too much which will eventually jeopardize the financial status of your business. There are many proficient specialists who are willing to provide excellent service at an optimum cost.
  • The freight forwarder should be smart enough to submit a detailed proposal with judicious estimates. This format will include all conditions and terms that proves beneficial to both parties.
  • The agents should have far-stretched connections both locally and globally. The network should extend to air freight providers, shipping firms, customs brokers, land transport companies, and other industries as well. The forwarder should also have the knowledge of warehouse facilities worldwide.
  • Adequate knowledge of the industry is something that should not be compromised with. Mistakes and delays are ought to be avoided. This is where the reliability of the freight forwarder is needed.
  • Product expertise is an essential factor as well. This could be a specific sector such as automotive, food or cargo. The agent’s core responsibility is to ensure that the consignments are kept safely during the conveyance process and also when it reaches the destination.

The freight forwarder should make the whole process of shipment convenient for entrepreneurs as that is the sole reason they are hired for. The logistics, procedures and legality of exporting goods involved are intricate and therefore selecting the reliable and highly efficient freight forwarder becomes a necessity. The forwarder can be an individual agent of a company. The functions of forwarders also include facilitating documentation and conditions of delivery to clients. The forwarder thus becomes the official representative of the exporter or importer in all areas of shipment. Look out for competent agents with proven skills and positive tributes in this kind of work.

Importance of Customer Feedback Form in Your Website

Importance-of-Customer-Feedback-Form-in-Your-Website---EIFeedback, positive or negative, in the form of appreciation or criticism, is stimulus for improvement. To put in plain words, it’s the harsh tone, the rough words of our teachers, at most of the times, that make us study hard to get respectable marks; it’s the dad’s words of praise that encourage us to work even harder and improve one particular aspect in a game and so on. It is a natural process, we often take our own voice for granted but when the same words strike the eardrums from some different person, their worth multiplies. Either they sound too flattering and encouraging or too harsh and motivating; that’s the power of feedback. Now, can this feedback be capitalized by business entities? The answer is a big “YES”. How can this be done? Here are a few tips.

  • If you are in any business, you must respect your customers and pay heed to their voices. They may praise you; they may abuse you, but it’s your job to honestly gather their feedback and appraise the situation of your business in the light of customer reviews.
  • This is internet age and the best way to reach out to the customers is by providing them a direct, interactive platform to reach to you. What can be a better means to communicate than your own website! The idea is simple; get a Customer Feedback designed for your website and embed it. This will be very productive. Let’s discuss the case of ExportersIndia.com, one of the biggest B2B portals, owned and managed by Weblink.In Pvt. Ltd.
  • The portal, in a bid to deliver the highest degree of customer satisfaction, designed Exportersindia.Com Feedback page where customers can post and share their reviews and complains against the company. The move turned out to be a great one. Not only did the company got to identify a few flaws in its offering, but also gauged the support it garners from the customers.

The example cited above is a classic case of how small changes can lead to big results. You too can help your business by adding a Customer Feedback Form in Your Website. This will help you make strategic changes in your organization and its offerings, based on the changing views of your customer base. This will give you a competitive edge and also contribute in building a favorable image. Hence proved: the worth of Customer Feedback Form In Your Website.

ExportersIndia.com – Blogs Release May 2014

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