Tips For Online Trading

The paradigm shift from physical buying to online shopping is certainly a time, money and energy saving mantra for shoppers. However, there is a great deal of uncertainty as to whom you are dealing with, what is the quality of the product you are buying and will you be able to have your money returned if you are unsatisfied. If these questions bug you at the time of online shopping, then you are on the right track.

Follow these tips to save yourselves from online frauds:

Know the seller- Most of the known online stores advertise themselves heavily through various mass media. This establishes some amount of credibility for the seller. If the seller is unknown to you, check for its ratings and reputations through other websites. You may find some customer feedbacks to help you decide on further action.

Check the web address- Be sure that you are surfing on secure websites. Check for the ‘https’ in the address bar and not of ‘http’. Before submitting your credit card number look for that ‘s’ which indicates that the information you are providing getting encrypted for your protection and not going on an open-to-all portal.

Prefer to pay on delivery- A common phenomenon with websites today is that they allow you to give ‘Cash on Delivery’. When the product arrives at your doorstep, open the pack and make sure you have received what you asked for. This way, you can be sure that your money will not slip off your hands without having the product in hand.

Can you return the commodities? The virtual image of the product may not be the same in reality. Apart from the quality, there could be problems regarding the size and fit. Read the product details carefully to ensure you are buying what you need and see if you would be able to return the product if it does not suit you.

Don’t ignore the Ts & Cs- The attractive offers on products never come without Terms and Conditions. Do not ignore the petite notes at the end of the page before placing your order. Make sure you have read and understood them all to avoid any discrepancies.

Provide only necessary details- Some online shops may be asking for too many details, such as, your license number, bank account information etc, to make the transaction. It would be wiser to walk away from these websites as the risk of fraud with them is high.

The numbers of buyers and sellers in the market is huge. Look for the best online stores to get the value for money. Don’t let some common mistakes make you lose your earnings. Surf safe and happy shopping!

ExportersIndia.com – Blogs Release August 2014

Listen, Leverage and Lead – Customer Service and Customer Complaints Handling
In the simplest words, complaints can be termed as dissatisfaction expressed by the customers in the context of the products and services of any company. A successful company is the one which is committed towards finding effective solutions for problems being faced by its customers & learns from all feedback, whether it is positive or negative. Out of five, almost four of the customers would surely spread the word if their complaint was not handled properly. [...]

5 Positive Reasons To Use A B2B Market
B2B involves transactions between two businesses, such as that exists between a wholesaler and a retailer, or a manufacturer and a wholesaler. In this type of setting, two businesses come together to sell and buy products and services, to further the end of buyer’s business, in final sale of the product to the consumers. B2B portals are providing a platform for transactions to take place between businesses located in different parts of the world. [...]

5 Positive Reasons To Use A B2B Market

B2B involves transactions between two businesses, such as that exists between a wholesaler and a retailer, or a manufacturer and a wholesaler. In this type of setting, two businesses come together to sell and buy products and services, to further the end of buyer’s business, in final sale of the product to the consumers. B2B portals are providing a platform for transactions to take place between businesses located in different parts of the world. These websites act as a connecting link between buyers and suppliers around the world and help in creation of new partnerships, consequently increase their profits. So what is the increasing popularity of B2B market? Mentioned below are 5 Positive Reasons to Use a B2B Market:

  • Large community of traders- A B2B market gives access to a large number of traders, looking to buy and sell products and services. This allows businesses to earn more profits, and expand their practices.
  • Real time marketplace- This kind of market place allows access to a variety of resources, which help companies to satisfy their business needs. Most of the supplier and buyers are active traders and are constantly looking for opportunities to engage in business.
  • Better automation of transaction- The endless opportunities and choices that are provided owing to a large database of buyers and sellers, help businesses in efficient automation of their transaction, by selecting traders, which match their criteria.
  • Fast and easy transaction- Conducting business using B2B market place helps in expediting transaction process and reducing wide range of overhead cost that are associated with normal businesses.
  • Just in time delivery- Just in time delivery is a huge positive to use B2B market because it allows businesses to keep a track on their inventory, and replenish their stocks as and when need arises. This feature also allows tracking of the stock online , to see the status of delivery.

Not every company is equipped with resources to produce goods from finish until end. This is where B2B market helps, as it allows businesses to connect with each other and engage in trade, while lowering the selling cycle of the transaction process.

Listen, Leverage and Lead – Customer Service and Customer Complaints Handling

In the simplest words, complaints can be termed as dissatisfaction expressed by the customers in the context of the products and services of any company. A successful company is the one which is committed towards finding effective solutions for problems being faced by its customers & learns from all feedback, whether it is positive or negative.

Why Effective Complaint Handling Is Essential

  • Out of five, almost four of the customers would surely spread the word if their complaint was not handled properly.
  • Also, almost all the customers would recommend the company to friends if their complaint was resolved in an effective manner.
  •  Most customers are ready to pay a little extra for first-rate services.
  • Not many companies invest in a dedicated complaint handling process, so it is easy to gain a competitive edge over them.
  • The costs involved in attracting a new customer are five times that of retaining an existing one.Exportersindia.com & Its Customer Complaints Handling Process :
  • An Open Policy Towards Complaints
    It is open towards customers that provide negative feedback regarding any of the company’s products or services. There is a proper process which has been formulated for handling negative Exportersindia.com Feedback
  • Trained Staff To Deal With Customer Complaints
    The staff is given regular training in effectively handling Exportersindia.com Complaints. The staff is trained to listen carefully and be empathetic. It is also given special training to handle angry customers & to always be polite.
  • High Priority To Complaints
    At Exportersindia.com, all complaints are given high priority and the complaint handling staff has the required authority to resolve them in an effective and timely manner.
  • Right Outlook
    All complaint made my customers regarding any aspect of the products or services are treated as genuine, unless proved so. To start off, it is ensured that all the facts related to the situation are collected. Once all the facts are collected, appropriate steps are taken to correct the problem.
  • Effective Resolution
    There is no use of having a customer handling process if you do not fix the problems highlighted by the customers. It is not enough to pacify the angry customers or those who complained by giving them free gifts or providing them with a replacement (in case of faulty products). To ensure that others do not face a similar problem. At Exportersindia.com, the staff ensures that root of the problem is found and fixed promptly.

At this popular B2B portal, all Exportersindia Reviews, whether positive or negative, are given equal importance. The effective complaint handling system is one of the reasons that the portal has managed to establish a stronghold in the online B2B marketplace.

ExportersIndia.com – Blogs Release July 2014

Benefits Of B2B Marketplace
B2B is business-to-business operation wherein a company sells all its goods and services to other companies. Thus, B2B is a term which records market transactions between different companies. In the B2B market place, a company forms a relationship with re-sellers, suppliers and distributors. The entire volume of B2B transactions is more than B2C transactions. [...]

Benefits Of A B2B Directory
B2B (business to business) is based on transaction among businesses for commercial basis. Hence, to look up buyers, sellers, dealers, manufacturers etc a common platform that has been established online is referred to as a B2B Directory. It is a place where anyone owning a business can register. Now the question arises why register on a B2B Directory. [...]

Benefits Of A B2B Directory

B2B (business to business) is based on transaction among businesses for commercial basis. Hence, to look up buyers, sellers, dealers, manufacturers etc a common platform that has been established online is referred to as a B2B Directory. It is a place where anyone owning a business can register. Now the question arises why register on a B2B Directory?

To answer your question, here are some benefits of enlisting your business in a directory:

    • The scope of exposure is very wide. It is the best way to make anyone in the world aware about your presence. It also states what your business is about what you have to offer.
    • The cost of registering with a B2B Directory is very less compared to the facility and exposure it provides. You have to just have pay a yearly subscription fee. It is a small investment in terms of money but you reap great returns.
    • You can filter out buyers and sellers you are interested in by putting specific keywords in your search. You can choose to get notified if anyone posts a product you may be interested in.
    • If you register on a B2B Directory it automatically raises your chances of coming up in search results. Since B2B Directories invest in search engine optimization (SEO) campaigns, it is beneficial for you as well.
    • Since it is global platform, you have access to profiles and products that you competitors post as well. It is a great opportunity for you to analyze and do market research.
    • B2B Directory can be used for brand promotion at relatively low cost compared to other forms. If you choose to become a premium member, they will design you logo, website and higher ranking in searches. You will directly be put against leading companies which is not possible in any other promotion technique.
    • You can expand your business network easily if your are registered with a B2B directory.If you are a small business owner or new to the market scenario, a B2B Directory is all you need to give your business that extra boost it requires. Once you are registered, a completely new world of B2B transactions will open up for you. All you need to do is research and find a credible B2B Directory that has reach globally. Get in contact with them, regarding what type of membership you would like to avail and get things in motion.

Benefits Of B2B Marketplace

B2B is business-to-business operation wherein a company sells all its goods and services to other companies. Thus, B2B is a term which records market transactions between different companies. In the B2B market place, a company forms a relationship with re-sellers, suppliers and distributors. The entire volume of B2B transactions is more than B2C transactions. B2B as a sector is growing rapidly. It offers a number of benefits to the companies which deal in this market place. Listed below are some benefits offered by a B2B marketplace:

  • One key benefit of the B2B market is great predictability and stability. In this market place, sellers secure a relationship with the buyers beforehand. This relationship is usually contract based and thus, lasts for longer.
  • Once you establish a relationship with the buyer and prove that you will be able to supply them with the best products and services, you can continue to have a longer relationship with them.
  • In the B2B market, the potential buyers are lower than the consumer market. You have the benefit of directly selling to businesses. Companies which manufacture specific parts and components which are used in some industries, then these companies’ benefits the most with a B2B marketplace.

Apart from the above listed benefits, the B2B marketplace also offers a number of benefits to new startups or SMEs (small and medium enterprises). This market place helps these industries to get a global exposure. Small and new setups in the B2B marketplace benefit a lot as in this market; they are able to compete with large companies.

  • When SMEs adapt B2B in business transactions, they are able to improve their communication with different sellers and buyers present in the market. This helps these enterprises to get new business opportunities locally and globally. With this marketplace, they also have the ability to enter the international market with ease.
  • B2B marketplace allows SMEs to use their technology as a competitive advantage in the market. In this marketplace, small setups can use different strategies, advertise their brand name and get all the benefits which large companies enjoy.
  • Also, this marketplace gives a great opportunity to SMEs for gaining a lot of experience with different companies all across the globe.

So, B2B markets help startups and SMEs to achieve a great position in the marketplace in some time.